新媒网 · 跨境数据社区

Customer Success & Support Associate 📍Location: Yangon ⏰Type: Full-Time 🔸About Dinger Dinger is Myanmar’s leading fintech company, powering digital payments for banks, wallets, and 500+ businesses. We build e-wallet apps, payment APIs, and banking tools that enable the future of finance in Myanmar and beyond. As we expand our services across Southeast Asia, we’re looking for dedicated team members who care about helping customers succeed. 🔸About the Role We’re hiring a Customer Success & Support Associate to help onboard, support, and grow our merchant and bank partners. You’ll work directly with clients, answering questions, solving problems, and ensuring they get the most value from Dinger’s products. This is a hands-on, associate-level role. You’ll be doing the real work: guiding users, troubleshooting issues, and working closely with our tech and business teams to make things better every day. 🔸What You’ll Do ✅Support new merchants during onboarding and technical integration (APIs, dashboard setup, payment links). ✅Troubleshoot issues in collaboration with product and engineering teams. ✅Respond to client inquiries over chat, email, or phone in a clear, friendly manner. ✅Document recurring issues and contribute to support content like FAQs, walkthroughs, or user stories. ✅Gather user feedback and relay insights to the product team. ✅Help prepare basic business requirement documents or internal support checklists. 🔸What We’re Looking For ✅1+ years of experience in customer support, account operations, or a similar role (ideally in tech or fintech). ✅Strong communication skills in both Burmese and English. ✅Comfortable working with digital tools, platforms, and APIs (basic understanding is fine—we’ll train you). ✅A problem-solver who enjoys helping others and learning new systems. ✅Organized and dependable—able to juggle multiple client needs and meet deadlines. 💢 Nice-to-Haves 💢 Experience using Postman, Notion, Intercom, or support ticketing tools. Familiarity with REST APIs or payment systems. Bachelor’s degree in Computer Science, IT, Business, or related fields. 🔸What You’ll Get A fast-growing fintech startup environment where your work matters Friendly and mission-driven team Monthly team meetups and hybrid work flexibility Competitive salary and performance-based bonus Room to grow in your career over time To Apply 🔖 Please send your CV and a brief introduction to info@dinger.asia. If you’ve helped clients, solved problems, or guided users through a tech product, we’d love to hear your story.