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𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: Technical Support Assistant⁣⁣ 𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Bit Code Technologies LTD/FZ-LLC⁣⁣ 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Nasirabad Properties, Khulshi, Chittagong (onsite)⁣⁣ 𝐓𝐲𝐩𝐞: Full Time (6 days/week)⁣⁣ ⁣⁣ 𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:⁣⁣ ⁣⁣⁣ As a Technical Support Assistant, you'll provide top-notch support and troubleshooting for internal systems and customer platforms. Basic knowledge of HTML, CSS, and any programming language (Basic) is required, while experience with WordPress is a plus. Your English communication skills will help both technical and non-technical users with clear and effective solutions.⁣⁣ ⁣⁣ 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:⁣⁣ 𝐖𝐞𝐛 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 & 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:⁣⁣ - Update and maintain website content using HTML, CSS, and WordPress.⁣⁣ - Support the development team by identifying and reporting bugs.⁣⁣ - Use your programming skills to assist in basic coding tasks as needed.⁣⁣ 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧:⁣⁣ - Create clear and concise documentation for troubleshooting steps and support procedures.⁣⁣ - Communicate effectively with team members and customers, ensuring that technical concepts are easily understood.⁣⁣ - Participate in regular team meetings and contribute ideas for improving support processes.⁣⁣ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:⁣⁣ - Provide customer and internal support via email, chat, and phone.⁣⁣ - Troubleshoot and resolve basic website issues, including HTML/CSS problems.⁣⁣ ⁣⁣- Update and maintain website content using HTML, CSS, and WordPress.⁣⁣ - Identify and report bugs to the development team.⁣⁣ - Assist with basic coding tasks as needed.⁣⁣ ⁣⁣- Create clear documentation for troubleshooting and support procedures.⁣⁣ - Communicate technical concepts in a simple, user-friendly manner.⁣⁣ - Participate in team meetings and suggest improvements for support processes.⁣⁣ ⁣⁣ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬:⁣⁣ Basic proficiency in HTML and CSS.⁣⁣ Familiarity with at least one programming language (e.g., JavaScript, Python, PHP, etc.).⁣⁣ ⁣⁣ ⁣𝐖𝐡𝐚𝐭 𝐰𝐞 𝐨𝐟𝐟𝐞𝐫:⁣⁣ 1. Partial Lunch Subsidy: BDT 2K and free snacks and coffee.⁣⁣⁣ 2. Festival Bonuses: Two annual festival bonuses.⁣⁣⁣ 3. Performance-Based Bonus: Yearly bonuses for high-performing team members.⁣⁣⁣ 4. Yearly Salary Increment: Reflecting growth and contributions.⁣⁣⁣ 5. Marriage Bonus: Support for life milestones.⁣⁣⁣ 6. Unlimited Health Checkups: Comprehensive health benefits.⁣⁣⁣ 7. Family Bonuses: Receive a bonus upon the birth of your first and second child.⁣⁣⁣ 8. Salary Range: Upto 10K to 15k BDT Per Month (Depending on experience and expertise).⁣⁣⁣ 9. 20 days of annual leave⁣⁣⁣ ⁣⁣ Please visit our website, https://bitapps.pro/ , to gain a better understanding of the kind of material you will be working on and the website you will be optimizing.⁣⁣⁣ ⁣ 𝐀𝐩𝐩𝐥𝐲 𝐡𝐞𝐫𝐞⁣: ⁣⁣ https://bitcode.pro/job/technical-support-assistant/