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How to Get What You Need from the People in Charge

Let me guess… You've tried to systemize your business before. Maybe several times. Only to crash and burn every single time. It’s exhausting isn’t it? It always ends with half-finished documentation gathering dust… Processes no one follows… Not to mention the time and money wasted. That was me not too long ago. I spent years trying to "fix" my business with complex systems and fancy software. Nothing stuck… Everything felt overwhelming. But here's what I discovered... The problem isn’t you. It isn’t your team either. It’s the APPROACH. There’s a lot more that I learned as well, and I want to share it all with you in my book SYSTEMology: Create Time, Reduce Errors And Scale Your Profits With Proven Business Systems. The author of the E-Myth called it “extraordinary”, so maybe I’m onto something… Get Your Copy Here ⇾ https://www.systemology.com/getbook/ In the book, you’ll learn: 🔑 Why traditional systemization methods fail for most businesses 🔑 The simple way to get started (without getting overwhelmed) 🔑 How to make systems stick (without being the systems police) This isn't another theoretical framework… It's a practical method that works even if you've failed before. Get your copy for $20 (includes worldwide shipping) plus instant access to templates and training videos for your team. And hey, tell you what: If you and your team don’t transform your business 90 days after reading the book, I’ll give you double your money back. Click below to get your copy and start building systems that actually work 👇 ⇾ https://www.systemology.com/getbook/

Let me guess… You've tried to systemize your business before. Maybe several times. Only to crash and burn every single time. It’s exhausting isn’t it? It always ends with half-finished documentation gathering dust… Processes no one follows… Not to mention the time and money wasted. That was me not too long ago. I spent years trying to "fix" my business with complex systems and fancy software. Nothing stuck… Everything felt overwhelming. But here's what I discovered... The problem isn’t you. It isn’t your team either. It’s the APPROACH. There’s a lot more that I learned as well, and I want to share it all with you in my book SYSTEMology: Create Time, Reduce Errors And Scale Your Profits With Proven Business Systems. The author of the E-Myth called it “extraordinary”, so maybe I’m onto something… Get Your Copy Here ⇾ https://www.systemology.com/getbook/ In the book, you’ll learn: 🔑 Why traditional systemization methods fail for most businesses 🔑 The simple way to get started (without getting overwhelmed) 🔑 How to make systems stick (without being the systems police) This isn't another theoretical framework… It's a practical method that works even if you've failed before. Get your copy for $20 (includes worldwide shipping) plus instant access to templates and training videos for your team. And hey, tell you what: If you and your team don’t transform your business 90 days after reading the book, I’ll give you double your money back. Click below to get your copy and start building systems that actually work 👇 ⇾ https://www.systemology.com/getbook/

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How to Escalate an Issue at Work? 4 Essentials For start, you need to segregate issues into two categories: 1. One-Off Issues 2. Systemic Issues. Each will require a different approach. ----- 1. One-off Issues These are issues that pertain to a single transaction, a delay, an instance of non-revert, etc. These can be solved by simply amending the 'Email Subject'. Convey how the issue is affecting your work. The Email Subject structure has to thus become: Category — Issue — Reason for Escalation --- ✅ Some examples: IRDA Staff - Not in 5 branches - will come in Audit Report Customer List - Await info - Reply to SEBI on hold! Ramsons Ltd - 5 Lac Loan Approval - Cheque deadline 20 min! --- A subject like above (suffix at the end), unmistakably conveys, the issue will worsen if the person does not revert soon. This will then make the counterpart reply promptly. As an added benefit, subjects like these will prompt your boss to get involved and take over the baton from you; you won’t have to specifically go and seek your boss’s intervention. ----- 2. Systemic Issues A Systemic issue is one where you can’t blame the individual. You get an inkling of this from a couple of prior interactions with the counterpart. In such cases, you will have to also focus on the real reason—the process, the system, etc. for long-term resolution. And to get your job done, you will have to proactively reach-in. --- That means an Escalation Email which has the following 4 ingredients: ✅ A Strong Subject ✅ Is High on Facts, ✅ Is Low on Emotion (non-destructive), and ✅ Has some Suggestions to solve the Issue. --- ✅ An Example Imagine you are Head of Administration division in a company. You notice a delay in the receipt of vendor payments (say demand drafts or DDs) from the operations team. You decide to escalate the issue. (It is a systemic issue because it is not a one-off bill delay, but one that is seen in bills stretching over weeks.) --- Your email’s four ingredients will be: ✅ A Strong Subject You send the email with the subject ‘24 Bills Pending - Over 25 days old - Business Suffering”. A subject like this indicates a systemic breakdown and will attract attention. ✅ High on Facts You list the 24 bills for which the DDs are to be received. Contrary to this, typical escalation emails, initiated under stress, tend to highlight a couple of cases, and end with “Please urgently issue all the DDs pertaining to the Admin team”. This approach then leads to a lot of ambiguity down the line on which bills are pending. ✅ Low on Emotion Instead of being destructive in your email (“What is the issue?”, “Once we send the bills, it becomes your responsibility to issue the DD within 5 days …”), you dispassionately highlight the effects of delay (“Due to delay in payment, vendors are delaying delivery of new equipment and services, which in turn is affecting other units in the company.”) This approach ensures the email doesn’t degenerate into a blame game and the focus remains on solving the issue. ✅ Suggest a Solution a) You offer to rescan the 24 bills, to help the operations team to issue the DDs as a priority. b) You request the operations team to evaluate publishing an MIS (management information system) every Friday, listing the bills pending, and reason for the delay. --- Escalation Skills increasingly play a role in how well you do at work. As you get better at Escalation, you'll find yourself navigating the bottlenecks at work with ease - minimizing the need for time-consuming meetings and conference calls. --- Anil Karamchandani Author – '28 Management Tips' There is a better way to handle everyday work situations www.anilkaramchandani.com

World CEO Forum - A Project of CEO Club Pakistan is organizing Pakistan’s Biggest Corporate Conference CEO Summit Karachi, Launch of the best-selling book 100 CEOs & Diplomats of Pakistan & CEO Award Ceremony on Thursday, 20th February, 2025 from 09:00 am – 05:00 pm at Marriott Hotel, Karachi. The theme of the conference is Building Trust for Growth. Mark the date in your calendar as more than 500 CEOs, Business Leaders, Chairmen, Local and Global Investors, Exporters, Overseas Unsung Heroes of Pakistan, Directors, Foreign Delegates, Women Entrepreneurs and Difference Makers will be joining us as Distinguished Delegates at CEO Summit Karachi by World CEO Forum - A Project of CEO Club Pakistan. Fill out the registration form to book your seat at CEO Summit Karachi. Registration Form: https://forms.gle/yKv9ScVVT5XFmUWK8 For registration & sponsorship details; please contact us at 0092 300 4003710 | 0092 300 452 1298 | ceosummit@ceoclub.pk #worldceoforum #ceoclubpakistan #ceotodaymagazine #ceosummitkarachi #ceoclub #top100ceos #ceosconference #businessleaders #managementhouse #ceosummitasia #booklaunch #chairmen #highlights #director #ambassadors #investors #diplomats #businessleaders #ministers #Networking #CEOConference #buildingtrustforgrowth #newbooklaunch #investors #exporters #book2024